Refund policy

At Nuvia Livings, we want you to love every product you bring into your home. Your satisfaction is our priority, and we are committed to making your shopping experience simple and reliable.

1. Returns

You may request a return within 30 days of receiving your order. To be eligible for a return, items must be unused, in original condition, and include the original packaging.

2. Non-Returnable Items

The following items cannot be returned:

• Final sale items
• Gift cards
• Used, damaged, or altered products

3. Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.

Approved refunds will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider.

4. Exchanges

We offer replacements only for items that arrive defective, damaged, or incorrect. If you receive an issue with your order, please contact our support team for assistance.

5. Return Shipping

Customers are responsible for return shipping costs unless the product received is defective, damaged, or incorrect due to an error on our part.

6. How to Start a Return

To request a return, please contact us with your order details, including your order number and reason for return.

Email: support@nuvialivings.com

Our team will guide you through the return process and help resolve your request as quickly as possible.